1. General Refund Guidelines
We always ensure customer satisfaction with our products and services. If you are not fully satisfied with your subscription, you may be eligible for a refund under the following conditions:
- Eligibility: Refunds are available within 14 days of the purchase date.
- Full Refund: Refunds the entire subscription price within 14 days after the end of your trial or after your first subscription payment.
- Cancellation: You can cancel your subscription anytime. Your access will remain active until the end of your current billing period. Your subscription won’t renew automatically anymore and no further charges will be incurred.
2. Refund Process
To request a refund, please contact our support team [email protected] with your order details. Refunds are processed through FastSpring, our payment processor.
- Credit Card Refunds: May take up to 6 months from the refund date to appear on your statement.
- PayPal Refunds: Can take up to 90 days from the refund date to be issued.
- Bank Transfers: Refunds may incur additional fees and are processed manually and can take up to 6 months from the refund date to appear on your bank account.
3. Non-Refundable Items
The following are not eligible for refunds:
- Trial Purchase
- Subscription fees for billing periods that have already been used or partially used
4. Chargebacks
Chargebacks (disputes initiated through your bank) may result in additional fees and delays. We encourage you to contact us directly to resolve any issues before initiating a chargeback.
5. Contact Us
For refund requests or questions, please reach out to our support team at [[email protected]]