Case Study: Syntilio Platform on the AppExchange

INTRODUCTION

Tekunda helped Syntilio realise its vision of reducing the pressure on healthcare by facilitating personal and efficient unplanned care using insight driven triage. This was achieved by building the Syntilio platform as a managed package on top of Salesforce Service Cloud.

For every care request, the platform provides a 360º client view with all relevant data. This helps in determining urgency, making a well-informed decision, and deploying care in the community only when it is truly necessary. 

The platform provides access to both the formal and informal care network support (regional) collaboration and activating the entire care network through a range of communication channels.

INSIGHT DRIVEN TRIAGE

For every care request, the platform provides a 360º client view where you see all relevant data. This helps in determining urgency, making a well-informed decision, and deploying care in the community only when it is truly necessary.

APPROPRIATE AND FAST FOLLOW-UP

The platform provides access to both the formal and informal care network of the client. This way you can quickly organise the most appropriate follow-up directly with the client through loved ones or volunteers if possible, or through professional care if necessary.

LESS ADMINISTRATION

Both triage and the organised care follow-up are automatically recorded. This means less administration for your team, and a client file that is always up to date.

DataHub

The backbone of any successful and coherent client/patient experience is data interoperability.

i.e. Creating a new qualifying client in Syntilio creates it in your ECD or your Tele-monitoring app (or vice versa) 

Making sure the right data is in the right place at the right time.

DataHub guarantees your clients' data stays in sync.

CareHub

Integration between Syntilio and your IoT devices for remote monitoring of both devices and clients

Client monitoring (smart sensors, medication support, video calling, etc...) and Device monitoring (battery, online state, malfunctions, etc…).

Regional and cross segment cooperation, Routing of events, Case handling, Triage questionnaires, Asset registration, and data synchronisation; all in Syntilio

VideoHub

A secure, user-friendly video calling app created specifically for healthcare, both acute and planned, enabling remote consultations and patient monitoring.

It integrates seamlessly with CareHub, ensures confidentiality, and boosts patient satisfaction through its intuitive design.