Two ASSA ABLOY subsidiaries, FocusCura and Phoniro, managed after-sales for a global device estate entirely by hand. No IoT intelligence, growing case volume, no visibility. We changed that.
After-sales for connected devices across three markets, with no intelligence layer and no way to keep up as volume climbed.
A global estate of connected devices, with after-sales managed entirely by hand.
Up to 3,000 cases a week, climbing as the device base expanded across markets.
Signals from the field never became operational action. Problems surfaced late.
Every device signal becomes a verified operational action, with cases that open and close on their own.
Device signals flow in and route through Service Cloud, fully on the platform.
Autonomous agents triage, resolve, or escalate. The rest got automated.
Subscription entitlements connected, so every action respects the contract.
Each device signal becomes a verified operational action, end to end.
Three markets live, the device base more than doubled, and the rest got automated.
“We trained the internal teams to configure at other ASSA ABLOY subsidiaries. The platform keeps expanding without us.”
What happened nextThe same flow handles a factory machine, a care alarm, or any asset. Start with a conversation.
