ASSA ABLOY subsidiaries FocusCura and Phoniro run a global device estate on Salesforce: events flow in, autonomous agents triage them, and the platform scales without added headcount.
Device events arrive as platform events in real time: a smart lock, a care alarm, any connected asset.
Agents filter, decide, and route on Service Cloud. Cases open and close themselves.
When a human is needed, the right technician arrives with full context.
Every decision reasons over one real-time view of the asset estate.
From smart locks to care alarms, every connected device routes into one autonomous flow, with a technician dispatched only when one is truly needed.
Start with a conversation about your connected operations.
