Agents that resolve and route on your own content, across every channel your customers use, in Arabic and English. Grounded and private: the data never leaves your environment.
Most customer questions are answerable from content you already have. The agent retrieves it, resolves the case, and hands the rest to your team with context.
The agent answers from your documentation, policies, and case history, retrieved and grounded, never from thin air.
Routine cases get resolved end to end. Everything else is routed to the right human with full context attached.
Web, email, chat, voice, and WhatsApp, one agent with consistent behaviour across all of them.
Dialect-aware Arabic with full RTL alongside English, so every customer is served in their own language.
Retrieval and grounding run where your data lives. Answers cite their sources, behaviour is calibrated to your policies, and nothing leaves your environment.
From your content. Retrieval-augmented generation runs over your own documentation, policies, and case history, and every answer carries its sources. When the data does not support an answer, the agent says so and routes to a human.
Web chat, email, voice, and WhatsApp, with one agent behaving consistently across all of them. Where you run Salesforce, Agentforce Voice is part of the deployment.
Yes, natively. Dialect-aware Arabic with full right-to-left rendering, alongside English and other languages. One agent, many languages, the same behaviour.
Much less, and much better. The Noise Filter keeps 60 to 80 percent of false cases away from the team, and what does come through arrives routed, summarised, and with the customer context attached.
Start with a conversation about your queue and your content.
