Device events flow in as platform events, route through Service Cloud into cases, and autonomous agents triage them, grounded in Data 360. One engine for a smart lock, a care alarm, or any asset.
A factory machine, a care patient's alarm, or a smart lock. The architecture is identical. Only the configuration changes.
Device events arrive as platform events, in real time, at scale.
Agentforce filters, decides, and routes on Service Cloud. Cases open and close automatically.
When a human is needed, the right technician is dispatched with full context.
Every decision reasons over a unified, real-time view of the asset estate.
The same Super Handler routing and Agentforce decisioning runs underneath. Only the configuration changes between contexts.
Any asset that emits events: a smart lock, a care alarm, a factory machine. The architecture is identical across them; only the configuration changes.
Field Service dispatch with full context. The agent escalates with the device history, the entitlement, and the recommended fix attached, so the technician arrives prepared.
At ASSA ABLOY the connected base grew from 5,000 devices at go-live to 11,000, handling up to 2.5 million events a week at peak, with zero added support staff across three markets.
Start with a conversation about your connected operations.
