Industries · Connected devices
Salesforce for connected devices and IoT.
ASSA ABLOY subsidiaries FocusCura and Phoniro run a global device estate on Salesforce: events flow in, autonomous agents triage them, and the platform scales without added headcount.
93%fewer weekly cases, 3,000 to 350
2.5Mevents handled per week at peak
11Kconnected devices, up from 5,000
The architecture
Every device signal becomes a verified action.
Events at scale
Device events arrive as platform events in real time: a smart lock, a care alarm, any connected asset.
Autonomous triage
Agents filter, decide, and route on Service Cloud. Cases open and close themselves.
Field Service dispatch
When a human is needed, the right technician arrives with full context.
Grounded in Data 360
Every decision reasons over one real-time view of the asset estate.
In the field
Hardware in the field, software in control.
From smart locks to care alarms, every connected device routes into one autonomous flow, with a technician dispatched only when one is truly needed.
Proof · ASSA ABLOY
Zero added support staff across three markets.
93%fewer weekly cases3,000 to 350
2.5Mevents / weekat peak
11Kconnected devicesfrom 5,000 at go-live
0added support staffNetherlands · Sweden · Canada
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The pages behind this story.
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