Service Cloud is where Agentforce does the work: cases open, route, and close with autonomous agents grounded in Data 360. Your team keeps the console; the queue starts handling itself.
Agentforce service agents live in Service Cloud. We configure it around how your team actually works, ground it in Data 360, and the queue starts resolving itself.
Email, web, WhatsApp and voice all land as cases in one console.
Autonomous agents read, decide, route and close, grounded in your data.
When a human is needed, the case arrives with history and a recommended fix.
Agents answer from your own content and cite their sources.
Service agents reason over one real-time 360 view and operate natively across languages, including Arabic with full RTL and Agentforce Voice.
No. We configure Service Cloud around your workflows, then deploy Agentforce agents that resolve and route cases autonomously, grounded in Data 360. The configuration is the start, not the deliverable.
Omnichannel: email, web, chat, WhatsApp and voice all land as cases in one console, handled by the same agents.
The agent escalates with full context attached: the case history, the entitlement, and a recommended next step, so your team starts ahead.
Yes, natively, with dialect-aware Arabic, full right-to-left layouts and Agentforce Voice, alongside English and Dutch.
Start with a conversation about where the cases pile up.
