Service, Experience and Field Service, run by Agentforce on one platform.
Agentforce resolves the case, answers the portal and dispatches the technician, grounded in Data 360.
The platform your whole service operation runs on.
Service Cloud, Experience Cloud and Field Service configured around how your team actually resolves cases, grounded in Data 360.
From a full inbox to an autonomous queue.
Triage and routing
Cases are classified, prioritised and routed the moment they land, with no one watching the queue.
Warranty & RMA automation
Claims validate against the warranty term and route to resolution before a rep opens the case.
Entitlement validation
Every case checks the active subscription or contract first, so agents only work claims that are covered.
Anomaly detection
Device and usage patterns flag issues before your customers report them.
Omnichannel, with Voice
Email, web, WhatsApp and Agentforce Voice all land as cases in one console.
Field service dispatch
Agentforce routes device and case signals to the right technician, grounded in warranty and entitlement data.
Self-service portals
Experience Cloud portals deflect routine cases before they ever reach your queue.
Grounded in Data 360, multilingual including Arabic.
Console, portal and field agents reason over one real-time 360 view and operate natively across languages, including Arabic with full RTL and Agentforce Voice.
- One account view for the console, the portal and the van.
- One source of truth on Salesforce Data Cloud.
- Native Arabic and RTL, built for MEA teams.
- Field Service dispatch when a visit is needed.
3,000 cases a week, down to 350.
Service, Experience & Field Service, asked and answered.
Does this cover self-service portals and field visits too?
Yes. Experience Cloud portals deflect routine cases, and Field Service dispatches a technician with the warranty and entitlement context already attached.
Is this just Service Cloud setup?
No. We configure Service Cloud around your workflows, then deploy Agentforce agents that resolve and route cases autonomously, grounded in Data 360. The configuration is the start, not the deliverable.
Does it handle warranty and RMA automatically?
Yes. Claims validate against the warranty term and route to the right resolution before a rep ever opens the case.
What is entitlement validation, and why does it matter?
Every case checks the customer's active subscription or contract first, so your team only spends time on claims that are actually covered.
What happens when a human is needed?
The agent escalates with full context attached: the case history, the entitlement, and a recommended next step, so your team starts ahead.
Does it work in Arabic?
Yes, natively, with dialect-aware Arabic, full right-to-left layouts and Agentforce Voice, alongside English and Dutch.
Turn your service queue into an autonomous one.
Start with a conversation about where your cases pile up.