Syntilio: a care platform we built on Salesforce.
Syntilio reduces pressure on the healthcare system with insight-driven triage for unplanned care. We built the platform as a PDO-grade managed package and ship it on the AppExchange.
Orchestrate unplanned care, across every partner system.
Syntilio needed one platform to unify partner systems, route care in real time, and satisfy strict health regulation, all at enterprise scale.
An enterprise-grade platform
Unplanned care had to be orchestrated end to end, on a foundation regulators and clinicians could trust.
Disparate partner systems
ECDs, tele-monitoring platforms, and scheduling apps each held part of the picture, and none talked to the rest.
Regulation that forgives nothing
Health data, audit trails, and continuity demands meant every record and every call had to hold up.
Four managed packages, one care platform.
Built on Service Cloud and Experience Cloud, with Omni-Channel routing, RingCentral telephony, and FHIR and HL7 APIs underneath.
DataHub
Syncs records with ECDs, tele-monitoring, and scheduling apps, processing millions of events with end-to-end audit trails.
CareHub
Orchestrates IoT device data with smart search and contextual insight, built in custom Lightning Web Components.
VideoHub
WebRTC telehealth with React Native and LWC, so encrypted care calls run inside the same platform.
Triage Toolkit
A no-code survey builder embedded in Salesforce. One partner launched a fall-risk protocol in a single afternoon.
Shipped on the AppExchange, released with Serpent.
Syntilio runs its releases on Serpent, our Salesforce DevOps platform, so a regulated product still ships fast and stays reliable.
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