IoT Cloud and Service Cloud, one connected-asset lifecycle engine.
Tekunda IoT Cloud pairs with Service Cloud to manage the full asset lifecycle: ingest, triage, dispatch, resolve, grounded in Data 360.
The same flow handles any asset, start to end of life.
A factory line, a truck, a cold-chain reefer, a care alarm, or a smart lock. The architecture is identical. Only the configuration changes.
Every device signal becomes a verified action across the lifecycle.
Event ingestion
Device events arrive as platform events, in real time, at scale.
Autonomous triage
Agentforce filters, decides, and routes on Service Cloud. Cases open and close automatically.
Field Service dispatch
When a human is needed, the right technician is dispatched with full context.
Grounded in Data 360
Every decision reasons over a unified, real-time view of the asset estate.
Predictive maintenance
We read equipment drift and open a case before the machine stops, the spare-part check already run against your ERP.
Cold-chain in transit
We catch a warm reefer or a failing genset on the road, while the load can still be saved.
Smart lock, care alarm, factory line, cold-chain truck.
The same Super Handler routing and Agentforce decisioning manage the asset through its lifecycle, from first signal to renewal. Only the configuration changes between contexts.
- Service Cloud, Field Service, Experience and Sales Cloud.
- Subscription entitlements linked to every signal.
- Scales without added support headcount.
3,000 cases a week, down to 350.
Tekunda IoT Cloud is one accelerator in a family.
Same Salesforce-native engine, pointed at a different kind of work.
Connected assets, asked and answered.
Which devices can it handle?
Any asset that emits events: a smart lock, a care alarm, a factory line, a cold-chain truck, a port container. The architecture is identical across them; only the configuration changes.
What happens when a human is needed?
Field Service dispatch with full context. The agent escalates with the device history, the entitlement, and the recommended fix attached, so the technician arrives prepared.
How does it scale?
At ASSA ABLOY the connected base grew from 5,000 devices at go-live to 11,000, handling up to 2.5 million events a week at peak, with zero added support staff across three markets.
Is Tekunda IoT Cloud a separate product from Salesforce?
No. It is our implementation layer built on native Salesforce capabilities: Service Cloud, Field Service and Data 360. There is no separate platform to license or maintain.
Does every case reach our ERP?
Yes. A case triggers parts, work orders and compliance evidence back into your ERP. We connect to it, we don't replace it.
Turn your asset estate into autonomous triage.
Start with a conversation about your connected operations.