Aircall Salesforce integration, calls logged the moment they happen.
We connect Aircall to Service Cloud so every call, inbound or outbound, logs itself against the right case, contact or lead.
Built for small teams, configured to scale.
Aircall's Salesforce app is quick to install. Making it match your queues, your entitlement checks and your Agentforce agents is where the real work happens.
The CTI patterns that make the console usable.
Screen pop & click-to-dial
Inbound calls match caller ID to the right case or contact before the agent answers.
Automatic call logging
Duration, disposition and tags attach to the case with no manual entry.
Queue & entitlement routing
Calls route by the same entitlement and queue logic your cases already use.
Recording on the case
Call recordings attach automatically for audit and quality review.
Service Cloud and Agentforce Voice.
Aircall calls land in the same Service Cloud console Agentforce agents work from, so a routine call can hand off to Agentforce Voice instead of a wait queue.
- Aircall softphone embedded in the console.
- Agentforce Voice for AI-handled routine calls.
- Grounded in Data 360, one view per case.
The same Service Cloud queue that cut cases 93%.
Aircall Salesforce integration, asked and answered.
Is Aircall for Salesforce a native app?
Yes, Aircall publishes a native Salesforce integration. We configure and extend it around your workflows, entitlements and Agentforce agents.
Does it work with Agentforce Voice?
Yes. Routine Aircall calls can hand off to Agentforce Voice, grounded in the same case data.
What data lands on the case?
Caller ID match, call duration, disposition and tags, logged automatically as the call happens.
Is this only for small sales teams?
No. We configure it for service queues and support workflows too, wherever Service Cloud is the console.
Get Aircall calls working inside Salesforce, not next to it.
Start with a conversation about your current call setup.