The service accelerator that ships a proven operation.
Service Circle is our productized accelerator for Service Cloud, Field Service and Experience Cloud, so your service operation launches on proven IP in weeks.
You don't build a service org from scratch.
The case models, portals, dispatch and entitlements come already built, so you configure a working setup instead of designing one.
A service operation, pre-built and ready to calibrate.
Case & routing blueprint
Pre-built case models, queues and routing that map to how service teams actually work.
Field service kit
Scheduling, dispatch and mobile flows configured on Field Service, ready to run from day one.
Experience Cloud portals
Self-service portal templates that deflect routine cases before they reach your queue.
Entitlement & warranty
Warranty terms, entitlements and RMA logic wired in, so agents only work covered claims.
Agentforce-native
Built so autonomous agents triage and resolve on top, grounded in Data 360.
Service analytics
Dashboards for queue health, SLA and deflection, live from the first week.
Maintenance & work orders
A predictive-maintenance case opens a work order and dispatches the tech, with the part already checked against your ERP.
One loop, from signal to resolved.
A predictive-maintenance signal becomes a resolved job and a closed loop, on the same blueprint.
Maintenance
A sensor flags equipment drift and we open a case before the machine stops.
Work order
The case becomes a work order with the asset history and fix attached.
Dispatch
Field Service routes the right technician, scheduled and briefed.
Parts
We check the part against your ERP and order it before the visit.
Repaired
Faulty units route to RMA, the fix is logged, and the loop closes.
One blueprint, calibrated to your operation.
The same accelerator that runs connected-care and manufacturing service estates, tuned to your channels, entitlements and teams.
- Pre-built across Service, Field Service and Experience Cloud.
- Grounded in Data 360 for one real-time view.
- Agentforce-native for autonomous triage on top.
- Native Arabic and RTL, built for MEA teams.
- The same blueprint resolves a care alarm or a failing pump.
3,000 cases a week, down to 350.
Service Circle is one accelerator in a family.
Same Salesforce-native engine, pointed at a different kind of work.
Service Circle, asked and answered.
How is Service Circle different from a Service Cloud project?
Service Circle is a pre-built accelerator, not a from-scratch build. You start on a proven foundation and calibrate, instead of designing every model and flow first.
Which clouds does it cover?
Service Cloud, Field Service and Experience Cloud, configured together on one foundation.
How fast can it go live?
Weeks, not months. The blueprint is pre-built, so the work is calibration to your operation, not construction.
Where has it been deployed?
In healthcare and manufacturing service operations, including connected-care estates running millions of events a week.
Can Agentforce run on top of it?
Yes. Service Circle is built so autonomous agents triage and resolve cases on top, grounded in Data 360.
How does it work with Tekunda IoT Cloud?
IoT Cloud turns device events into cases; Service Circle is the operation that resolves them. At ASSA ABLOY the two run as one flow.
Does it work in Arabic?
Yes, natively, with dialect-aware Arabic, full right-to-left layouts and Agentforce Voice, alongside English and Dutch.
Launch service on a proven foundation.
Start with a conversation about your service operation.