IoT Cloud and Service Cloud, one connected-asset lifecycle engine.
Tekunda IoT Cloud pairs with Service Cloud to manage the full asset lifecycle: ingest, triage, dispatch, resolve, grounded in Data 360.
The same flow handles any asset, start to end of life.
A factory machine, a care patient's alarm, or a smart lock. The architecture is identical. Only the configuration changes.
Every device signal becomes a verified action across the lifecycle.
Event ingestion
Device events arrive as platform events, in real time, at scale.
Autonomous triage
Agentforce filters, decides, and routes on Service Cloud. Cases open and close automatically.
Field Service dispatch
When a human is needed, the right technician is dispatched with full context.
Grounded in Data 360
Every decision reasons over a unified, real-time view of the asset estate.
Smart lock, care alarm, factory machine.
The same Super Handler routing and Agentforce decisioning manage the asset through its lifecycle, from first signal to renewal. Only the configuration changes between contexts.
- Service Cloud, Field Service, Experience and Sales Cloud.
- Subscription entitlements linked to every signal.
- Scales without added support headcount.
3,000 cases a week, down to 350.
Connected assets, asked and answered.
Which devices can it handle?
Any asset that emits events: a smart lock, a care alarm, a factory machine. The architecture is identical across them; only the configuration changes.
What happens when a human is needed?
Field Service dispatch with full context. The agent escalates with the device history, the entitlement, and the recommended fix attached, so the technician arrives prepared.
How does it scale?
At ASSA ABLOY the connected base grew from 5,000 devices at go-live to 11,000, handling up to 2.5 million events a week at peak, with zero added support staff across three markets.
Is Tekunda IoT Cloud a separate product from Salesforce?
No. It is our implementation layer built on native Salesforce capabilities: Service Cloud, Field Service and Data 360. There is no separate platform to license or maintain.
Turn your asset estate into autonomous triage.
Start with a conversation about your connected operations.