Field Service for connected devices, dispatched with full context.
When a device event needs a human, Field Service sends the right technician with the case history and the fix already attached, not a cold ticket.
Most events never need a truck.
Agents triage every device signal first. Field Service only sees the ones that genuinely need a visit, and arrives already briefed.
From device signal to a briefed technician.
Agentforce triage first
Every device event is filtered and decided before a technician is even considered.
Dispatch with context
The right technician gets the device history, the entitlement and the likely fix before they leave.
Fewer, better visits
Truck rolls shrink to the cases that actually need one, at 11,000 devices and counting.
The same flow behind a smart lock or a factory machine.
Field Service sits behind autonomous triage, not in front of it, so technicians see only the visits that matter.
- Case history and entitlement attached automatically.
- Scales past 11,000 devices without added headcount.
- Grounded in Data 360 for one asset view.
3,000 cases a week, down to 350.
Field Service for connected devices, asked and answered.
Does every device event create a Field Service visit?
No. Agents triage first on Service Cloud; Field Service only dispatches when a technician is genuinely needed, with the case history attached.
How does this scale across markets?
At ASSA ABLOY the same flow runs 11,000 devices across three markets with zero added support staff.
What does the technician see on arrival?
Device history, entitlement status and a recommended fix, so the visit starts ahead instead of from zero.
Turn your device estate into fewer, sharper visits.
Start with a conversation about your field operations.