IoT Cloud for connected devices, a device estate that scales without adding headcount.
Device events flow in as platform events at scale, and one architecture triages a smart lock, a care alarm or a factory machine the same way.
One flow handles any connected asset.
A factory sensor, a care alarm or a smart lock all emit events into the same pipeline; only the configuration changes downstream.
Every device signal becomes a verified action.
Event ingestion at scale
Up to 2.5 million device events a week arrive as platform events in real time.
Autonomous triage
Agentforce filters, decides and routes on Service Cloud without manual sorting.
Field Service when needed
A technician is dispatched only for the cases that genuinely require one, fully briefed.
Grounded in Data 360
Every decision reasons over one real-time view of the full asset estate.
11,000 devices, one engine.
The connected base at ASSA ABLOY grew from 5,000 to 11,000 devices on the same IoT Cloud architecture, no separate build per market.
- Handles up to 2.5M events a week at peak.
- Service Cloud, Field Service, Experience and Sales Cloud connected.
- Scales across markets without added support headcount.
3,000 cases a week, down to 350.
IoT Cloud for connected devices, asked and answered.
Which devices can the architecture handle?
Any asset that emits events: a smart lock, a care alarm, a factory machine. The pipeline is identical; only the configuration changes.
How much event volume does it handle?
Up to 2.5 million events a week at peak, from an 11,000-device estate that started at 5,000.
Does adding devices mean adding support staff?
No. ASSA ABLOY scaled from 5,000 to 11,000 devices across three markets with zero added support staff.
Put your device estate on one architecture.
Start with a conversation about your connected operations.