RingCentral Salesforce CTI, calls logged the moment they happen.
We configure the RingCentral CTI adapter inside Service Cloud, so click-to-dial, screen pop and call logging work without a second app.
The phone that already lives where the case does.
RingCentral's Salesforce app gets you the adapter. Configuring it around your queues, your entitlement checks and your Agentforce agents is the part that makes it actually useful.
The CTI patterns that make the console usable.
Screen pop & click-to-dial
Inbound calls match caller ID to the right case or contact before the agent answers.
Automatic call logging
Duration, disposition and notes attach to the case with no manual entry.
Queue & entitlement routing
Calls route by the same entitlement and queue logic your cases already use.
Recording on the case
Call recordings attach automatically for audit and quality review.
Service Cloud and Agentforce Voice.
RingCentral calls land in the same Service Cloud console Agentforce agents work from, so a routine call can hand off to Agentforce Voice instead of a wait queue.
- RingCentral softphone embedded in the console.
- Agentforce Voice for AI-handled routine calls.
- Grounded in Data 360, one view per case.
The same Service Cloud queue that cut cases 93%.
RingCentral Salesforce CTI, asked and answered.
Is RingCentral for Salesforce a native app?
Yes, RingCentral publishes a native Salesforce adapter. We configure and extend it around your workflows, entitlements and Agentforce agents.
Does it work with Agentforce Voice?
Yes. Routine RingCentral calls can hand off to Agentforce Voice, grounded in the same case data.
What data lands on the case?
Caller ID match, call duration, disposition and notes, logged automatically as the call happens.
Can it route by queue, not just by number?
Yes. We map RingCentral routing to your existing queue and entitlement logic, so calls open pre-classified.
Turn RingCentral into a Salesforce-native queue.
Start with a conversation about your current call setup.