Field Service Lightning that dispatches itself.
Salesforce Field Service consultant work: device alerts route to the right technician automatically, grounded in Data 360 and entitlement checks.
Field Service that starts before the technician does.
We implement Field Service Lightning end to end, so dispatch and technician tools share one data model.
From a device signal to a technician on site.
Automated dispatch
Device and case signals route to the right technician before a dispatcher opens the queue.
Scheduling & routing
Appointments and territories optimize against skills, location and priority in real time.
Connected asset context
Technicians arrive with the device history, warranty status and recommended fix already loaded.
Entitlement-aware visits
Every work order checks the active contract first, so only covered visits get dispatched.
Field Service, Scheduler and Service Cloud on one data model.
Field Service dispatch, appointment booking and case management all reason over the same Data 360 view, so nothing gets re-entered twice.
- Field Service Lightning implementation, start to finish.
- Scheduler handles the appointment booking layer.
- IoT Cloud feeds device alerts straight into work orders.
11,000 connected devices, dispatched without added headcount.
Field Service, asked and answered.
Do you implement Field Service Lightning end to end?
Yes. Scheduling policies, service territories, mobile app configuration and the dispatcher console, then we connect it to Service Cloud and your asset data.
How does dispatch connect to device alerts?
Device events from IoT Cloud open work orders automatically, so a fault triggers a scheduled visit without a rep touching the queue.
Can it work with our existing scheduling rules?
Yes. We configure Field Service around your skills, territories and SLAs rather than replacing them with a generic template.
Does the technician see asset history in the field?
Yes, through the Field Service mobile app: device history, warranty status and a recommended fix arrive with the work order.
Turn your service visits into a connected operation.
Start with a conversation about how work orders reach your technicians today.