Salesforce · Experience Cloud

Experience Cloud portals that deflect cases instead of creating them.

Self-service portals grounded in Data 360, with the same Agentforce agents that run your service queue answering customers directly.

24/7self-service, not just office hours
Groundedin the same Data 360 as your team
Multilingualincluding native Arabic and RTL
Why it matters

A portal customers actually use.

We build Experience Cloud sites around real self-service tasks, not a static FAQ page bolted onto your Salesforce org.

Connected, not siloed

One data model behind the portal and the console.

Experience Cloud sites read and write against the same Data 360 view as your internal team, so nothing gets re-keyed between systems.

  • Case deflection through self-service and Agentforce chat.
  • Single sign-on and entitlement-based record visibility.
  • Ties into Sales Cloud, Service Cloud and Scheduler.
One data model behind the portal and the console.
Fragen

Experience Cloud, asked and answered.

Is this just a Salesforce-branded website?

No. It is a secure, permissioned portal wired into your Salesforce data, with Agentforce agents handling routine requests directly.

Who is it for: customers, partners or both?

Either, or both, on separate sites if needed. Experience Cloud supports distinct portals with different branding, access and content.

Does it reduce our support case volume?

Self-service tasks and Agentforce chat both resolve requests before they become a case, the same deflection logic behind our service builds.

Does it work in Arabic?

Yes, natively, with full right-to-left layouts, alongside English and Dutch.

Intelligenter arbeiten, nicht härter

Give your customers a portal that actually resolves things.

Start with a conversation about what your customers are calling in for.