How to choose an Agentforce implementation partner
Agentforce is easy to demo and hard to run in production. Here are the criteria that actually separate a strong partner from a slide deck.
Five criteria that predict a good Agentforce outcome.
Certifications are table stakes. These are the questions worth actually asking before you sign.
Production A2A and SWARM experience
Multi-agent orchestration is easy to demo and hard to run live. Ask for a customer org where agents coordinate today, not a sandbox.
Tekunda: first production A2A + SWARM deploymentReal deployment proof, not a roadmap
Anyone can promise Agentforce. Ask how many orgs are live in production today, and for how long.
Tekunda: 16+ organisations live since 2018Security review and PDO credibility
A partner who has shipped through Salesforce's own security review knows what production actually demands.
Tekunda: certified SI · ISV · PDO partnerVertical fit, not a generic pitch
Regulated and complex verticals surface edge cases a generic SI misses. Ask for a live reference in your industry.
Tekunda: proven in healthcare and connected devicesTime to value
A long rollout is a red flag disguised as thoroughness. Ask how fast the first agent goes live in your org.
Tekunda: enterprise integrations in weeks, not monthsThe first production A2A and SWARM deployment, live today.
ASSA ABLOY runs a global connected-device estate on the same agent architecture we bring to every Agentforce engagement.
Questions to ask any Agentforce partner.
The answers tell you more than the certifications page does.
Can you show me agents live in a customer's production org?
A confident partner pulls up a real dashboard, not a slide.
What happens when a deployment fails a security review?
They should have a story, because they've been through it before.
How many Agentforce orgs have you taken live, and since when?
Vague answers here usually mean recent pilots, not a track record.
Do you also build on the platform, or only integrate?
ISV and PDO experience means they've felt failure modes an SI alone never sees.
What does week one to week four actually look like?
A real timeline beats a promise of 'it depends'.
Can I talk to a live reference in my industry?
If the answer is 'we'll get back to you', that's the answer.
What buyers ask before choosing an Agentforce partner.
What makes an Agentforce partner 'production-ready'?
Live customer orgs, not pilots. Ask for a deployment running today, with agents that coordinate across a real customer journey and a security review already behind it.
Is a bigger systems integrator always the safer choice?
Size doesn't predict Agentforce depth. A smaller partner with production A2A and SWARM experience has usually solved problems a larger, slower-moving SI hasn't hit yet.
What is A2A and SWARM, and why does it matter?
A2A is agent-to-agent coordination; SWARM is a synthesiser routing across domain agents instead of one monolithic bot. Most partners can demo one agent. Few have shipped several working together in production.
Should I ask for references before signing?
Yes, and ask for a named org in your sector, not a logo on a slide. A partner with real production customers will connect you directly.
How fast should the first Agentforce use case go live?
Weeks, not months, if the partner already has reusable, security-reviewed components. A long rollout usually means they're building from zero on your budget.
Bring us your Agentforce shortlist.
We'll walk you through what production Agentforce actually looks like. No slides required.