One view, harmonised, in real time
Most enterprises hold the truth about one customer in five systems: CRM, ERP, support desk, billing, and the operational tools in between. Data 360 ingests and harmonises those sources into one profile that updates in real time, streaming rather than nightly batches.
The result is a single place where a question like which customers does this incident affect has one answer, now.
Why agents need it
An agent is only as good as the view it reasons over. Ground an agent in a unified, real-time picture and its decisions inherit that accuracy; every action can cite the record it acted on. Starve it, and you get confident answers built on stale or partial data.
Proof: one view of an 11,000-device estate
Every Agentforce deployment we run reasons over Data 360. At ASSA ABLOY, autonomous triage decisions are grounded in one view of an 11,000-device estate handling up to 2.5 million events a week.
Beyond the agents
The same layer powers proactive agentic dashboards: instead of charts you read, agents watch the unified data continuously, surface the decision that needs making, and recommend the next action with sources and a confidence level.
Grounding, dashboards, decision support: they are all consumers of the same investment. Build the view once and everything on top of it gets more accurate.