Service Cloud for healthcare, care cases with no manual triage.
Care alarms and signals arrive as platform events and Agentforce triages them on Service Cloud, so the queue runs itself around the clock.
Care does not keep office hours.
Alarms and signals arrive day and night. Service Cloud and Agentforce take the sorting off care staff so they spend shifts caring, not triaging.
One care architecture, organisation by organisation.
Care signals as events
Personal alarms and connected care devices flow into Service Cloud as platform events.
Autonomous triage, 24/7
Agents filter, decide, route and resolve. Hundreds of cases daily, with no manual triage.
Multilingual by design
Clients and care staff served across languages, including Arabic with full RTL.
One care architecture, organisation by organisation.
The same autonomous triage serves a whole roster. Each organisation gets its own calibration; nobody pays the architecture tax twice.
- Service, Experience and Field Service Cloud connected.
- 10+ care organisations live in production in the Netherlands.
- Grounded in Data 360 for one real-time view.
Hundreds of care cases a day. No manual triage.
Service Cloud for healthcare, asked and answered.
Is this just a Service Cloud setup project?
No. We configure Service Cloud around care signal flows, then deploy Agentforce agents that triage and route cases autonomously, grounded in Data 360.
How many organisations run on this today?
More than ten care organisations across the Netherlands, handling hundreds of cases daily with zero manual triage.
Does it work outside Dutch and English?
Yes, natively, including dialect-aware Arabic with full right-to-left layouts.
Bring autonomous triage to your care operation.
Start with a conversation about your roster and your alarms.