Asset lifecycle management that pays for itself in support hours.
Track every connected asset from provisioning to warranty and service, grounded in Data 360, the same architecture that cut ASSA ABLOY's cases 93%.
Most Salesforce orgs track assets. Few act on them.
We connect asset records to live device signals and entitlements, so the platform catches problems before a customer reports them.
From a static record to an asset that reports on itself.
Full lifecycle tracking
Provisioning, warranty, service history and decommission stay on one asset record.
Live device signals
Connected assets report usage and health as platform events, not a nightly import.
Entitlement-linked service
Every signal checks the active contract, so claims resolve against real coverage.
Predictive triage
Usage patterns flag a failing asset before it generates a support case.
A smart lock, a care alarm or a factory machine, the same engine.
The same asset model and event pipeline runs underneath, whether the asset is a connected lock, a hospital alarm or a production machine.
- Service Cloud, Field Service and IoT Cloud share one asset record.
- Subscription entitlements linked to every device signal.
- Scales without added support headcount.
3,000 cases a week, down to 350.
Asset lifecycle management, asked and answered.
Is this just asset tracking?
No. We link asset records to live device events and entitlements, so Salesforce acts on the asset estate instead of just logging it.
What counts as an asset here?
Any tracked item with a lifecycle: a connected device, a piece of equipment, a licensed product. The model is the same across all of them.
How does it reduce support volume?
Anomalies get caught from the device signal before a customer opens a case, and entitlement checks stop uncovered claims from reaching a rep.
Does it require IoT Cloud?
No, but it pairs well with it. Asset lifecycle management works on manually updated records too; live device events make it proactive.
How fast can we get this running?
Weeks, not months. Our packaged asset and entitlement components are reusable, so most of the build is configuration, not custom code.
Turn your asset estate into a system that watches itself.
Start with a conversation about how assets get tracked today.